Step 1 · Ask
Tell us before you order.
What we run, in detail
Four activities, each with the rule that governs it stated plainly.
Program 01 · Allergens on request
't smulhoekske, Tielt
Allergen information is a legal duty for food that is not pre-packed, not just for labelled products, and it is the duty most often fudged in small kitchens with a vague reassurance. We give it in writing on request. What we will not do is promise the absence of traces in a kitchen that handles those ingredients, because that is a promise nobody in a small kitchen can keep.
Step 2 · Written
Allergen information in writing.
Step 3 · Honest limit
Traces cannot be guaranteed.
Step 4 · Decide
With the facts, not a guess.
Step 1 · Dates
Availability and the group size.
Step 2 · Terms
Cancellation terms stated up front.
Step 3 · Certificate
Produced on request.
Step 4 · Stay
Keys, and how to reach us.
Program 02 · Registered and certified
The Cozy Relax Home, Beernem
Flemish law requires tourist accommodation to be notified and to hold a fire safety certificate from the municipality, and plenty of lets operate without one because guests never ask. Ours is on file and we will produce it. We also collect and remit the tourist tax where the commune levies it, rather than treating it as an optional extra.
Program 03 · Licence category checked
Vehicle and caravan rental
This is the one that catches people out. A category B licence does not cover every combination of car and trailer: above certain weights you need a BE licence, and a renter driving without it is uninsured and committing an offence. We check the category against the combination and we will refuse the hire rather than hand over keys that put you in that position.
Step 1 · Combination
What you want to tow, and with what.
Step 2 · Licence
Category checked against the weights.
Step 3 · Condition
Recorded before you leave.
Step 4 · Return
Checked against the same record.
Step 1 · Buy
Everyday provisions.
Step 2 · Receipt
Kept simple, always given.
Step 3 · Problem
Come back to us first.
Step 4 · Resolved
Under the statutory guarantee.
Program 04 · Everyday things
The shop
Nothing elaborate: everyday items for people passing through or staying nearby. Goods sold to consumers carry the statutory two-year guarantee of conformity, which is ours to honour rather than something to redirect to a manufacturer, and we would rather you came back to us than fought a warranty form.
Got a question before you book?
Ask about allergens, the fire safety certificate, or what you are allowed to tow. No obligation.